Privacy Policy for Website
Effective Date: 01-03-2025
1. Introduction
This Privacy Policy explains how Appo ("we," "our," or "us") collects, uses, and protects your personal information when you use our website to book appointments and interact with our services. This policy applies only to our website and the functionality provided for clients. For information on how we handle data for specialists using our mobile app, please refer to the Privacy Policy for Mobile App. By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
2. Data We Collect
When you use our website, we collect information you provide during the booking process, including your name, phone number, social media profiles, comments, and other details necessary to manage your appointment. We may also collect your timezone to ensure accurate scheduling. Additionally, we collect technical data such as browser settings, screen resolution, and interactions with the site, which are used to improve our services.
Our website uses local storage to save your language preferences, cookie consent, and theme settings, stored only on your device. To prevent spam and abuse, we also use Cloudflare Turnstile CAPTCHA, which may collect additional data for validation purposes.
3. How We Use Your Data
Your personal information is used to schedule and manage your appointments, communicate with you regarding your booking, and send reminders if you have consented to receive SMS notifications. Technical data is used to improve the functionality and performance of our website. Local storage is used to retain your preferences for a more personalized browsing experience. CAPTCHA-related data is used solely to prevent spam and abuse on our website.
4. Sharing of Your Data
Your personal information is shared with the specialist you have booked an appointment with, allowing them to manage and prepare for your session. We do not sell or share your data with third parties, except when necessary to provide services such as sending SMS reminders through a third-party provider or when required by law. Any third-party services we use are contractually obligated to protect your data and process it only as necessary to deliver their services.
5. Cloudflare Turnstile CAPTCHA
Our website uses Cloudflare Turnstile CAPTCHA to protect against spam and abuse. This service may set cookies on Cloudflare’s domains to validate users. These cookies are beyond our control. For more information, please refer to Cloudflare’s Privacy Policy. You can manage cookies through your browser settings.
6. Local Storage
We use local storage in your browser to save your language preferences, cookie consent, and theme settings. This data is stored only on your device and cannot be accessed by us or any third parties. You can clear this data at any time by adjusting your browser settings.
7. SMS Reminders
If you provide your phone number and consent to receive SMS reminders, we may send you notifications about your appointment. These reminders are sent using a third-party SMS provider, which processes your data only as necessary to deliver the messages. You may withdraw your consent for SMS reminders at any time by contacting us.
8. Data Retention and Deletion
We retain your personal information for as long as necessary to manage your appointments. Anonymous analytics data may be retained indefinitely to improve website functionality. You may request the deletion of your personal information at any time by contacting us. Upon receiving your request, we will delete your data from our active systems within 30 days. Some aggregated or non-personal data may be retained for analytical purposes.
9. Security
We are committed to protecting your personal information and implement industry-standard technical and organizational measures to safeguard it. Our security approach includes encryption for data in transit, robust access controls, and regular security audits. We restrict data access to authorized personnel only and provide ongoing data protection training to our team.
While we strive to use commercially acceptable means to protect your personal information, please note that no method of transmission over the internet or electronic storage is 100% secure.
In the event of a personal data breach, we will handle it in accordance with applicable data protection laws, which may include notifying the relevant supervisory authorities and affected individuals as required.
10. Children’s Privacy
We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us to have the information removed.
11. International Data Transfers
We may transfer your personal data to countries outside your country of residence. When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or other legally recognized mechanisms.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of the app after such changes means you accept the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@appo.day